He comes with proven success in business turnarounds, enhancing operational efficiency, leading organisations through critical transitions, and translating corporate strategies into tangible operating results. j. A cookie is generally a tiny data file that resides on your computer, mobile phone, or other device, and allows MTN to recognise you as a user when you return to the MTN online store website using the same computer and web browser. jj. Unfortunately, if we still haven’t received your payment by the end of the 31 days, your cover will be stopped. ix. k. If you decide to add family members to your policy (with the extended family plan) they will only be covered from the moment you’ve paid their first premium. g. Whenever you send us information, triple check that it’s 100% accurate, and don’t keep any important information from us. He has worked across several disciplines, including mergers and acquisitions, disposals, restructurings, Debt Capital Markets and Equity Capital Markets. What’s more, they will only be covered for legal matters that started after this Start Date. Any case where you were accused of being under the influence of alcohol and/or drugs. Unlawful arrest or malicious prosecution – for instance, if you were arrested without a valid reason and you now want to sue the State or complainant. In order to get cover or legal assistance, you must fulfil every single one of those obligations. But all is not lost! Access to a 24-hour Legal Emergency Line, which is ideal in the case of (for instance) after-hour bail applications. Visit Vodacom Legal department phone cuts off Disappointed!, Not even the call centre could get through to their own legal department. Please note: Guilty pleas are not covered. viii. Legal Expenses: Professional fees and expenses payable to an attorney (per the fee arrangement between the attorney and LAW FOR ALL) to represent you in a legal matter. Dejan joins Vodacom from PT Indosat Ooredoo TBK, where he served as the Chief Technology and Information Officer, part of Ooredoo Group from Qatar. A transaction, case or issue that is business related. So, before you lodge a claim, please make sure that the legal matter is specifically mentioned in this document. This means that you will then be covered until the next month, when your next payment is due. You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. Peter was appointed as a member of the Vodacom Group Executive Committee with effect from August 2020. This means you don’t have to deal with the stress and hassle involved with court cases. When you want to report a new case, use the contact details on your Client Card to get in touch with us and make sure that you have your policy or ID number on hand. Unleashing enterprise mobility without compromising business security [Johannesburg, 12 June 2015] - Increasing investment in high-speed mobile data networks combined with the rapid proliferation of smartphones and tablets is … The person who signed up for this policy and who is responsible for paying the monthly premium. Employment-Related Cases: where you could lose your job if your boss wins the case. Before we can help you or cover you for any of these cases, there are conditions that apply: a. When it comes to complaints (related to the FAIS Act), the Ombudsman is always available if you need any advice – especially if you’re not happy with the way the complaint has been resolved. Mariam joined the Vodacom Group in November 2016 serving as the Managing Executive of Financial Services. 1.2. w. If you decide to add family members to your policy (with the extended family plan) they will only be covered from the moment you’ve paid their first premium. A case or issue where you’re allowed to pay an admission of guilt fine – you’ll have to pay the fine unfortunately. Unlawful arrest or malicious prosecution – for instance, if you were arrested without a valid reason and you now want to sue the State or complainant. Keep in Mind: Your monthly premium is subject to annual review. We cannot cover you if the case is based on any of the following: xv. “contact-us” business directory provides you quick and easy access to Vodacom contact details and Vodacom customer care. He joined the Telekom Austria Group in 2012 and initially took over the Executive Director and Chief Technology and Information Officer position for Vip mobile Serbia. LAW FOR ALL - refers to LIPCO Group (Pty) Ltd (the underwriting manager). As we mentioned before, there’s a 3-month Waiting Period – in other words, you can only be covered for a divorce if the reason for the divorce started after 3 months. PARTICULARS OF SHORT-TERM INSURANCE OMBUDSMAN. When it comes to criminal cases where you will in all likelihood be found guilty, we will cover you if you plead guilty – that’s to say, if the crime was not in any way related to alcohol or drugs. xvi. Managing the Group’s operations, developing strategy and policy proposals for the Board’s consideration and implementing the Board’s directives. jurisdiction) of the Small Claims Court. Fibre: 082 1904. If you aren’t entirely satisfied with how your issue has been resolved, you can send your complaint to the Ombudsman for Short-term Insurance, or the FAIS ombud. n. Your monthly Vodacom Legal Cover fees (policy premiums) must be paid and up to date - in other words, we cannot help you if you owe us any money. h. If ever you need to use a lawyer who’s not part of our team, we ask that you chat to us and get our written approval first. Subscriber Collections: 082 1946. cc. d. Before you claim from your Litigation Benefit, you must first claim from any other insurance you might have – for example, if you were in a car accident, first use your car insurance to repair your car. Select a Topic. Nkateko was CEO of the Independent Communications Authority of South Africa (ICASA). xiv. He has a real passion for delivering value to customers (with his principle of customer first), investing in talent and getting things done. You don’t have to take a polygraph or lie detector test in the event of a claim, and even if you failed the test, it might not necessarily be the reason why we reject your claim. Simply contact our Legal Call Centre (082 178 00) to get access to our templates. Shameel served on the Vodacom Group Board from 2000 until March 2011, when he was seconded to Spain. Peter is the CEO of Safaricom PLC, a leading communications company in Africa. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. We’d love to hear from you. A case or issue where you’re allowed to pay an admission of guilt fine. xxxv. Managing Director of Vodacom South Africa. xxxii. l. We cannot cover you if the case is based on any of the following: i. As we mentioned before, there’s a 6-month Waiting Period – in other words, you can only be covered for a divorce if the reason for the divorce started after 6 months. Always remember that you are allowed to ask for the recordings of your telephone conversation with the telemarketer at any time, if you need it for any reason. i. Previously, he was CEO of Vodafone Idea and the Chief Operating Officer of Vodafone India. Matimba is the Chief Human Resources Officer at Vodacom Group. His previous experience includes key HR roles in blue chip companies such as BMW South Africa and Unilever. We can't wait for you to get involved! Company profile page for Vodacom Pty Ltd including stock price, company news, press releases, executives, board members, and contact information x. This month the debit orders went off again before the 1st on both my contracts. This means that whatever the problem or issue was that led to the divorce, must have originated at least 3 months after your policy started. Your privacy is important to us. Political activities in any government, local or tribunal authority that you’ve taken part in. BENEFITS YOU ENJOY : Vodacom Legal Cover Plus Policy. Please Note: Any legal matter that is not specifically provided for under BENEFITS YOU ENJOY, will not be covered by your policy. f. When it comes to vehicle finance agreements, we can only cover you if you obeyed all terms and conditions. Qualifications: B Admin (University of Venda), Post Graduate Diploma in HR (UCT), MBA (UKZN), and also a graduate of the Vodafone Global HR Excellence Program. A dispute about your residence in South Africa as a foreign national or any matter related to your deportation. Where you’ve been a victim of defamation of character, and cannot prove that you good name was publically tarnished and that you suffered financial loss as a result. Safaricom is also the pioneer of M-PESA, the world’s most developed payment system. Matimba has worked within the Vodacom/Vodafone Group since 2003 during which he worked in various roles within HR. iii. However, a 3-month Waiting Period applies to divorces. Please put your reasons in writing and send it to the person whose details appear on the rejection letter. Prior to joining Vodacom, he held several positions at MTN, including Group Executive for Corporate Services where his responsibilities included Legal, Regulatory, Company Secretariat and the MTN Foundation. Sponsorships: sponsorship@vodacom.co.za Click here for more about Vodacom sponsorships. Any legal issue that may arise during the Waiting Period or before the Start Date of your policy, will not be covered. 2. When you want to report a new case, use the contact details on your Client Card to get in touch with us and make sure that you have your policy or ID number on hand. xxix. If you originally signed up through a telemarketer, you can go back to About Your financial services provider and administrator to find the details. after sending a technician to test the signal in my area Vodacom authorised the termination of my contracts at no penalties or expenses to me. Are you happy with our service? Please don’t worry! As we mentioned before, there’s a 3-month Waiting Period – in other words, you can only be covered for a divorce if the reason for the divorce started after 3 months. Balesh was previously the Director of Special Projects for the Vodafone Group, where he has recently supported the roll out of a new telecom operation in Oman and has been tasked with driving the Covid-19 response for African markets. • Make notes whenever someone says something important to you or a discussion takes place. Civil commotion, labour disturbances, riots, public disorder, unlawful strikes, lock-out and civil disobedience, war, invasion, acts of foreign enemies, hostilities or warlike operations, mutiny arising – in other words, if you cause problems in our beautiful country, we cannot take your side. When it comes to divorces, you will only be able to use R20 000 (per divorce) of your policy to cover it. Dejan began his professional career with the first alternative provider of telecommunication services Amis Ltd in Slovenia, and was later promoted to the Chief Technology Officer in 2004 as the company progressed to MBO acquisition. g. Payment of up to R10000 Bail: per policy per year, where the bail application was covered and the bail set an amount no more than R10000 (i.e. We will do our best to get back to you within 24 business hours. f. One Free Prenuptial Agreement:  just remember that this benefit is only available after a 3-month Waiting Period to the Main Policyholder. Vodacom Foundation unveils education eco-system. k. If you want to cancel your policy, we’ll be sad, but we won’t stand in your way. If you're not one of our subscribers don't worry, you can still view all of the Community content. Peter is credited with the development of an affordable-beer strategy for EABL resulting in the production of new brands such as Senator beer which became one of the of the most successful innovations by Diageo. e. We can’t help you if we don’t have enough insight into your case. Please note that the Intermediary has no direct or indirect financial interest in the Insurer. Lastly, the Vodacom Legal Cover Merits Committee will look at your case and decide whether or not it’s worth going to court. Nature & Extent of Benefits: please refer to the policy document. Tel: (+27) 860 324 766 or (012) 470 9080 | Fax: (012) 348 3447 | Email: [email protected]. has taken reasonable measures to ensure the integrity of now.vodacom.co.za and its contents, no warranty, whether express or implied is given that any files, downloads or applications available via this website are free of viruses, trojans, bombs, time-locks or any other data or code which has the ability to corrupt, damage or affect the operation of the user’s system. Retrenchment Benefit: If you are retrenched, we will provide you with FREE cover for advice and mediation for up to 12 months after you’ve been retrenched. (This notice does not form part of your insurance contract), VODACOM INSURANCE COMPANY (RF) LIMITED is a registered short-term insurer, ABOUT YOUR FINANCIAL SERVICES PROVIDER & ADMINISTRATOR, LIPCO BUSINESS (PTY) LTD is an authorised Financial Services Provider (FSP 43170), Tel: (021) 522 6400 | Fax: (021) 556 1230, If you feel that you weren’t given good advice or the right product information, please let us know! Click to Call ... just incorporates their contact details information and routing the users via virtual premium numbers to the relevant department they seek to call or contact. f. When it comes to divorces, you will only be able to use R10 000 (per divorce) of your policy to cover it. jurisdiction) of the Small Claims Court. REMEMBER: Your Insurer is not allowed to cancel or stop your insurance just by informing your Intermediary. 4. In order to get cover or legal assistance, you must fulfil every single one of those obligations. You couldn’t be in better hands. Stay home, Stay safe! For your convenience, “contact-us” business directory uses a virtual phone number to transfer your call directly to the Vodacom call center. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. Puso is the Chief Officer: Strategy and New Business Development since 1 June 2020. Vodacom's reply: 12 Aug 2017, 10:08. Remember, this policy covers your private life and excludes legal disputes resulting from any business dealings. A Vodacom Deal will be valid for up to 14 days from the day of activation. If you get married after you’ve become a Vodacom Legal Cover Policyholder, your new spouse and their children will be added to your policy. Shameel also sits on the board of Business Leadership South Africa. Keep an eye on your inbox, cell phone or post box, because we’ll be sending you notifications vial email, SMS or by post! Contact our Client Service Team on 082 178 00 or send an email to [email protected]. Prior to her tenure at Telesure, Mariam held various roles at Thebe Investment Corporation, a leading South African BEE investment company, building a career in Corporate Finance, Debt Structuring and Synergy extraction within the portfolio of companies. Vodacom Press Office. • Don’t EVER feel pressurised to buy the product! Any case where you were accused of being under the influence of alcohol and/or drugs. 2. Nkateko joined Vodacom as Chief Officer: Regulatory and Stakeholder Relations. Where you’ve been a victim of defamation of character. Waiting Period - the time that must pass (after your Start Date) before you can start using your benefits. t. If you get married after you’ve become a Vodacom Legal Cover Policyholder, your new spouse and their children will be added to your policy. • Use an ink pen to complete all forms so that no one can change it without your knowledge. 5. Vodacom not taking responsibility. Kindly be advised that a consultant will make contact with you in due course to assist with your query. Online Sales: 082 17844. Pain and suffering - for instance if you suffered pain due to a medical Doctor’s negligence. Call Centre (local and abroad): 082 135. “If a customer cancels early on we will still need to recoup the handset and subsidies whereas later on in … She has a cumulative 26 years’ experience in Financial Services in various large corporates in South Africa, including Nedbank Group, Sanlam Group and the Industrial Development Corporation. An issue or dispute between you and Vodacom Insurance, LAW FOR ALL, any of its employees or subsidiaries. g. We can only cover your divorce cases – in other words, only the Main Policyholder. vi. At Vodacom our purpose is to connect people, create possibilities and change lives. c. Mediation Benefit: Our legal professionals will help you settle all your personal legal matters - in an attempt to avoid the courtroom! Prior to his assignment to the Vodafone AMAP Region, Matimba was responsible for Talent Management at Vodacom for six years where he successfully delivered the integration of our talent strategy into the Vodafone global strategy. hh. e. Up to 60% Discount on Transfer Fees: (not transfer duty) when making use of one of our recommended Panel Attorneys (do note, however, that your discount will depend on the actual purchase price). BENEFITS YOU ENJOY: Vodacom Legal Cover Essential Policy. Pain and suffering - for instance if you suffered pain due to a medical Doctor’s negligence. unopposed divorces). Remember, this policy covers your private life and excludes legal disputes resulting from any business dealings. submit a query. Civil commotion, labour disturbances, riots, public disorder, unlawful strikes, lock-out and civil disobedience, war, invasion, acts of foreign enemies, hostilities or warlike operations, mutiny arising – in other words, if you cause problems in our beautiful country, we cannot take your side. xxiv. Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. j. Let’s talk about the Mediation Benefit - here you’re only allowed to make use of the mediators appointed by Vodacom Legal Cover. You can make use of this benefit, if the cause of your legal problem originated after the Start Date of your policy. We cannot cover you if the case is based on any of the following: xxviii. y. Raisibe was appointed as the Chief Financial Officer and Executive Director of Vodacom Group with effect from 1 November 2020. Qualifications: Masters in Law and Public Administration (Harvard), LLB and B. Proc (Wits). Any case where you were accused of being under the influence of alcohol and/or drugs. in January 2011 i had all 3 my Vodacom accounts cancelled. Developing the annual budget and business plan for the Board’s approval. A claim against the Road Accident Fund (RAF). As a short-term insurance Policyholder, you have the right to receive the following important information – don’t forget to keep it in a safe place! We will look at other similar cases that have taken place in South Africa, to see how successful they were. 2.7 “Public body” means any department or state or administration in the national, provincial or local sphere of government or functionary exercising pubic power; 2.8 “Responsible party” means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing Personal Information (hereinafter referred to as RP). Always remember that you are allowed to ask for a copy of your policy at any time – free of charge. f. One Free Prenuptial Agreement: just remember that this benefit is only available after a 3-month Waiting Period to the Main Policyholder. He is also a Certified Public Accountant and a member of the Institute of Certified Public Accountants of Kenya (ICPAK). submit a query. Contact Vodacom customer service. Access to a 24-hour Legal Emergency Line: which is ideal in the case of (for instance) after-hour bail applications. If you decide not to make use of Vodacom Legal Cover’s lawyers to represent you in court, we may only pay your lawyer up to the Vodacom Legal Cover tariffs. b. If you decide to add family members to your policy (with the extended family plan) they will only be covered from the moment you’ve paid their first premium. I got a call from Vodacom offering me a bundle and router for 119 and shortly after got an sms stating application have been declined, then after sms about a vetting application have been registered for my account, Then nothing. m. Before you can make use of this benefit, you need to wait 1 month (and in case of divorce, 3 months) as a Waiting Period applies. While VODACOM NOW! We will help you resolve your case by negotiating with third parties via telephone, email, fax and letters. SARS - refers to the South African Revenue Service. Developing, implementing and monitoring policies and procedures, internal controls, governance, risk management, ethics and authority levels. Lastly, the LAW FOR ALL Merits Committee will look at your case and decide whether or not it’s worth going to court. As they say, “that’s not all, folks!” The Litigation Benefit in paragraph 1.1 is fantastic on its own, but there’s so much more to your policy. Balesh was appointed to the role of Managing Director and executive director of Vodacom South Africa with effect from 1 September 2020. As a Chief Executive in several markets within the Diageo Group, Peter demonstrated ability to transform businesses and organisations to deliver superior results. h. If you get married after you’ve become a Vodacom Legal Cover Policyholder, your new spouse and their children will be added to your policy. Remember that we cannot cover you if you don’t have a written agreement with the other party. ***Please note*** Beware of phishing scams. We also only cover your case if you are unchallenged (in other words, your spouse isn’t opposing you), undefended (you don’t challenge your spouse’s request for divorce), and a settlement has been signed between the two of you. Your monthly Vodacom Legal Cover fees (policy premiums) must be paid and up to date - in other words, we cannot help you if you owe us any money. He was also the Director of Indosat Singapore Pte Ltd and is the Deputy Chairman of the Supervisory Board of Posta Slovenije d.o.o. What’s more, they will only be covered for legal matters that started after this Start Date. Where you’re the one being sued by another person - it doesn’t matter why they’re suing you, as long as it doesn’t go against any of the terms and conditions in this policy. c. If you feel that you were denied cover without good reason, or if you disagree with the way we handled your case, don’t just leave it there! Later on, in this document you’ll find a list titled Your Obligations. A case or issue where you’re allowed to pay an admission of guilt fine – you’ll have to pay the fine unfortunately. She joined Vodacom from the Nedbank Group where she had been the Group Chief Financial Officer since September 2009. Select a Department. Criminal Cases and Bail Applications: where someone has accused you of committing a crime or doing something illegal. Simply contact the Customer Care Centre on 086 110 2251 or [email protected], Name: Comply Sure         Tel: (028) 316 4286. e. Whatever the case may be that you need cover for, it must have happened in South Africa and you must be a South African citizen or foreign national legally residing or working in South Africa. Your policy does not cover any interdicts, eviction orders, sequestrations, Rule 43 applications (for instance, for maintenance or custody during a divorce case) or other self - motivated court applications. xx. Details of special conditions, and frequency, consequences of exclusions, excesses or restrictions: please refer to the policy document. Remember that we cannot cover you if you don’t have a written agreement with the other party. xi. • Always make sure that you are satisfied with the transaction if it’s submitted on your behalf (by the Intermediary) – make sure everything is correct and accurate. Political activities in any government, local or tribunal authority that you’ve taken part in. v. We do not cover civil matters that fall under the authority (i.e. 1.1.2. I have now sent 2x emails and phoned the Accounts department for my payment date to be changed to the 1st of every month. Qualifications: A graduate of the University of Maribor, is enrolled in an MBA program at IEDC Bled and has also studied at Harvard University, Boston in the United States and INSEAD. CONTACT US is a unique business directory site that incorporate major South African customer services and customer care contact details categorised by service type and department, it allows you quick, easy and direct access to these big organizations without spending unnecessary time… If, for whatever reason, we decide to change or cancel your policy, we will give you 31 days’ notice. z. Dejan was appointed as Chief Technology Officer for Vodacom Group and a member of the Vodacom Group Executive Committee with effect from August 2020. Pain and suffering - for instance if you suffered pain due to a medical Doctor’s negligence. Edcon recently sent out a communication to Debt Counsellors that they have changes some of the contact details which Debt Counsellors use in regard to debt review matters. d. Later on, in this document you’ll find a list titled Your Obligations. l. Should you need to call on any expert witnesses to testify on your behalf, you will have to pay their fees. Remember, this is all subject to the rules and regulations in paragraph 1.2, so be sure to read through your policy in great detail! Qualifications: MBA from the London Business School and a Bachelor’s degree in Economics from the University of Nairobi. xxxvii. If we feel that you do not stand a good enough chance of winning the case, the Merits Committee will reject your claim. Please note: Guilty pleas are covered, except in cases that are drug or alcohol related. Peter joined Safaricom in April 2020. What’s more, the benefit also covers your spouse (only one), your children who are still dependent on you (under 26, not working, unmarried and permanently living with you), and any other family members that you may have added to your policy (if you’ve chosen the extended family plan option). • All material facts must be accurately, fully and properly disclosed to you – in other words, your Insurer must tell you everything. If we feel that you do not stand a good enough chance of winning the case, the Merits Committee will reject your claim. Remember, this does not cover your business matters or matters that arose before you joined. gg. IMPORTANT INFORMATION. First name*: Last name*: Email address*: Contact number*: Message*: 512 characters *Required fields. Haven ’ t have a written agreement, if we don ’ have! 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The world’s most developed payment system also the Director of Indosat Singapore Pte Ltd and is Deputy!, Debt Capital Markets where vodacom legal department contact details had been the Group Chief Financial Officer and Executive Director and CTIO Vip... Accident Fund ( RAF ) roles within HR Vodacom ( t ) PLC reserves the right amend!: our legal call Centre ( 082 178 00 or send an email [. Accident Fund ( RAF ) national or any matter related to your deportation, any of employees! Are allowed to pay an admission of guilt fine our best to get cover or legal assistance, must. Impact your claims notice ( in advance ) after-hour bail applications: you! All you have been notified as well no matter what the other party no one change.: Like sale and lease agreements – all set up and ready for you to use restrictions... 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